The Spell Languages Family loyalty programme is offered at 3 levels, with the following specific entry requirements:

Spell Languages Family

Criteria: all families of children enrolled with Spell Languages may join the programme.

Membership fee: 150.-/year

Spell Languages Family+

Criteria: families enrolled with Spell Languages for at least 3 consecutive years and/or having spent at least 5’000.- per year.

Membership fee: 200.-/year

Spell Languages Family Selects

Criteria: families enrolled with Spell Languages for at least 5 consecutive years and/or having spent at least 10’000.- per year.

Membership fee: 200.-/year

Membership procedure

Customers may sign up for the loyalty programme directly at the centre’s reception desk or by email.

1. Discount on group classes (- 5%, - 10%, - 15%)

The discount on group classes is valid for any group class booked with Spell Languages. This discount cannot be combined with the sibling discount. The discount applies to all orders made after the customer has joined the loyalty programme and cannot be applied to any prior order. Reimbursements are therefore not possible.

2. Discount on holiday camps (- 50 CHF, - 100 CHF, - 150 CHF)

The discount on holiday camps is valid for any camp booked with Spell Languages and is granted per purchase.

If several camps are booked at the same time, the “holiday camps discount” is applied to the total invoice.

3. Discount on private classes

Members of the Family Selects programme benefit from advantageous prices for private classes, according to a personalised offer.

4. Blocked prices

Members of the Family+ and Family Selects programmes benefit from blocked prices by renewing their membership from one school year to the next. Blocked prices are applied per individual child and correspond to the prices in effect at the time of the child’s enrollment.

5. 7/7 assistance

Members of the Family Selects programme benefit from 7/7 assistance between 9am and 6pm by contacting the secretariat via the Class Dojo platform.

6. Exclusive Flash offers

All members of the loyalty programme benefit from exclusive flash offers announced by email in a special Newsletter.

7. Saturday Creative classes (pass 1, 5, 10 classes)

All members of the loyalty programme receive a certain number of free Saturday 4 hour Creative classes in addition to any group classes booked with Spell Languages. If the Saturday class is the only class booked with Spell Languages for the current school year, this class cannot be free.

The number of classes is offered per family (not per child).

8. First to know

Members of the Family Selects programme will be the first to know of any changes, enrollment launches and general offers.

9. Recommand and earn (up to - 200 CHF, - 350 CHF, - 550 CHF)

Any member of the loyalty programme can refer a friend and receive a credit of CHF 50.- per enrolled family who enters the member’s last name as a referral number in their enrollment. For each loyalty programme, the maximum amount is indicated above. After each referral, the earned amount is recorded as a credit note and will be applied to the following invoice. The amount cannot be discounted from an existing invoice. No payments will be made. The credit received from the referral is valid for one school year.

1. Purpose of this Notice

Spell Languages is committed to protecting your personal data and respecting your privacy. This notice explains how we collect, use, store, and protect your information in accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (FADP).

2. What Data We Collect

We may collect and process the following categories of data:

• Contact information: name, address, phone number, email.
  
• Student information: name, date of birth, medical information, language level, attendance, learning progress, behavior and incident reports.
  
• Administrative data: billing details, payment records, orders history, loyalty programmes.
  
• Multimedia: photos or videos used only with explicit consent for class documentation or promotional purposes.
  

3. How We Use Your Data

We use your personal data to:

• Administer class registration and communication.
  
• Track learning progress and provide reports to parents.
  
• Manage billing and accounting.
  
• Ensure your child's security.
  
• Share educational updates and newsletters (with opt-out option).
  
• For the images with parental consent - for information and promotional purposes concerning our activity.
  

4. Legal Basis for Processing

Processing is based on:

• Contractual necessity
  
• Legal obligations
  
• Legitimate interests
  
• Consent
  

5. Data Retention

Personal data is retained only as long as necessary for the purposes stated above or as required by law. After this period, it is securely deleted or anonymized.

6. Data Sharing and Transfers

We do not sell your personal data. Information may be shared only with trusted providers whose service is necessary for successful operations (e.g. bank, secure cloud servers, communication apps etc.) under strict confidentiality agreements. If data is transferred outside Switzerland or the EU, equivalent data protection safeguards are ensured.

7. Your Rights

You have the right to:

• Access your data.
  
• Demand that we correct or delete your data and keep the legal minimum until complete deletion.
  
• Withdraw any previously given consent at any time bearing in mind that shall there be any, the previously published digital or printable material will remain unchanged under the previously given consent.
  

8. Contact Us

For any questions or to exercise your rights, please contact us at administration@spell-languages.ch